Xiaopai Help Center

Welcome to Xiaopai! Here are three easy steps to get started:

1. Complete your profile: upload a clear, real profile photo and add what you're looking for plus some tags (like hobbies, MBTI, your city) so the right people notice you right away;

2. Send a signal: say who you're looking for or what you want to talk about, and we'll show it to people who are a good fit;

3. Browse Discover: like posts you're into or leave a friendly comment. It's an easy way to break the ice and meet new people.

There are lots of easy ways to meet like-minded people:

· Send a signal: write who you're looking for or what you want to talk about. Once someone replies, you can start a DM for free;

· Nearby / your city: turn on location access to browse active people in your city or close by;

· Discover: browse everyday moments people share and connect naturally through likes, comments and topics;

· Trending topics: join topics you care about to find friends on your wavelength.

Tip: Sending genuine, specific signals and commenting kindly on posts makes you several times more likely to get a response!

A great profile is the first step to great conversations:

· Profile photo: use a clear, real, well-lit photo of yourself. Being real is what wins people's trust;

· Bio: keep it simple and honest. Share your personality, the kind of buddy you're looking for, or what you'd like to chat about;

· Tags: add your height and weight, zodiac sign, MBTI, hobbies and more so people who click with you can spot something in common right away.

Go to Me → Edit profile to change your profile photo, nickname, bio, photos and tags.

To keep the community real and safe, changes to your profile photo, nickname and bio are reviewed automatically and usually go live within a few minutes.

Note: Your gender is set when you sign up and you can't change it yourself. If you picked the wrong one, contact live support for help.

When someone visits your profile, they can see your profile photo, nickname, bio, tags, public posts, and your following and follower counts.

You're in control of your privacy:

· Choose how many of your posts people can see (like only the last 3 days, the last 6 months, or none) in Settings → Privacy settings;

· You can also adjust visitor history, distance, online status and more in Privacy settings anytime.

A Signal is a message you send out about who you'd like to meet or what you want to talk about.

Write down what kind of person you're looking for or what you'd like to do together, and we'll show it to the people who match you best.

If someone's interested, they'll reply. Check it in your Inbox, and you two can start a DM right away! It's not a blast to everyone. It's a targeted way to actually meet the right people.

Sending a signal is easy:

1. Tap + (or the post button) on the Signal home page;

2. Pick the category that fits you (like Dating, Find a buddy, Curiosity or Daily notes);

3. Write what you want to say (you can add a voice clip or photo) and tap Post.

Tip: The more specific and genuine, the better. Looking for someone to play badminton with this weekend gets way more quality replies than Looking for someone to chat.

To make sure every signal gets enough reach and to prevent spam, you can send up to 5 signals a day.

Tip: Instead of sending lots of short, similar signals, put your effort into one detailed signal that's clear about what you want. You'll get much better recommendations and replies.

We send you a fresh selection of signals every day:

· Free users: pick up 30 signals a day;

· Premium: Premium members start at 50 a day, going up to 110 as your Premium level rises, and Premium+ members get unlimited pickups!

Good news: replies to your signals go straight to your Inbox, and reading them doesn't count toward your daily pickups at all.

If your signal hasn't gotten any replies yet, try these:

1. Be specific: skip one-liners like Anyone there? or Let's chat. Share your interests, what you're up to, or what you'd like to do together;

2. Make your profile stand out: people usually tap into your profile after seeing your signal, so a real, clear profile photo and plenty of tags go a long way;

3. Post at busy times: evenings and weekends are when people are most active, so your signal gets reach faster;

4. Keep your account in good standing: avoid banned words or contact info in your posts. Healthy accounts get recommended more.

Once sent, your signal stays in the recommendation pool for 7 days (30 days for some communities, such as lesbian and straight, so they get enough reach).

When that period ends, it's automatically taken down and archived, and won't be shown to new people. If you've already found someone you click with, you can end the signal anytime in Me → My posts.

All replies to your signals show up in real time in your Signal Inbox.

When a new reply comes in, you'll see a red dot at the bottom of the app and on the Signal page. Tap it to read their message and check out their profile.

To keep things genuine and efficient, you can only reply once to each signal.

Once they see your reply and tap into the chat, you're in a DM and can chat as much as you like! So make your first reply count: be genuine, polite, and build on what they wrote.

It's usually one of these:

1. You've hit today's pickup limit (30 a day for free users). It resets automatically at 00:00 the next day, or you can get or upgrade Premium for more;

2. Your filters are too narrow: if you've set very tight city, age or preference filters, try loosening them;

3. Try again later: you may have seen everything for now. Give it a bit and other active people will post new ones!

Yes. Go to Me → My posts, find the signal, and open its menu to choose End signal or Delete.

· End signal: it stops being shown to new people right away, but the replies you've already received stay in your Inbox;

· Delete: removes the signal and its related records completely.

On Discover, tap the + button in the bottom right corner to share photos with text, everyday snaps or short videos. You can also add trending topics or start a fun poll.

After you post, it goes through a quick safety review. Once approved, it shows up on Discover and your profile right away!

If your new post isn't getting the reach you expected, here's why that might be:

1. It's under review: some posts with photos or certain keywords need a few seconds to a few minutes to be checked.

2. It breaks the rules or redirects people elsewhere: posts with external links, contact info, ads or crude or sensitive words get limited recommendations.

3. It was just posted: our recommendation system is still matching your post to the right audience, so give it a little time.

Tip: share real moments from your life, use clear, good-looking photos and add relevant topics to get noticeably more reach!

Topics are places where people gather to talk about shared interests, trending things or everyday life.

Browse the topic hub to find ones you like. When creating a post, tap #Topic to add your post to a topic, or tap Join discussion right on the topic page.

Great posts get featured by our team at the top of the topic and in the featured feed, bringing tons of reach and likes from across the app!

By default, your posts show up on Discover, where people in your community and anyone visiting your profile can see them.

Want more privacy?

Go to Settings → Privacy settings → Post history to choose what's shown (for example: only the last 3 days, the last 6 months, or only you). Strangers who don't follow you also see a limited number of posts when they visit your profile, to protect your privacy.

Open the post, tap the ... button in the top right corner, and select Delete.

The post is immediately removed from Discover, topics and your profile, along with its likes and comments.

When someone likes or comments on your post, or @mentions you in a comment, you'll find it all in Notifications.

A red dot lets you know when there's new activity. Tap a notification to jump straight to the post or comment and reply.

To give you room to fix mistakes, Premium members get the exclusive Edit post feature, which lets you tweak the text or photos of recent posts.

Once you save your changes, the new content goes through another safety review. If you need bigger changes or don't have Premium, you can always delete the post and publish it again!

Go to Me → Settings → Privacy settings, then choose an option under Post history:

· Everyone: show all the posts you've ever published.

· Last 3 days / Last 6 months: visitors only see your recent posts, keeping your older ones private.

· Only me: hide your posts from your profile.

Tip: whatever you choose, you can always see your full post history in Me → My posts.

Tap ... in the top right corner of a post, then choose:

· Not interested: we'll show you fewer posts like this or with similar tags.

· Hide their posts: hide all posts from this person so you won't see them again.

· Report: if the post involves scams, sexual content, ads that redirect people elsewhere, or harassment, report it and our safety team will look into it quickly.

When creating a post, tap the Poll icon and enter your question and options (2-4 options, and you can set how many days it runs).

Others can vote just by tapping an option while browsing, and results update in real time.

Bonus: voting on other people's polls counts as positive interaction, which helps boost your activity and keep your Trust score healthy!

Following is a one-way connection: when you follow someone, their latest posts show up in your Following feed right away, and they get a new follower notification.

When you follow each other, you become mutual friends, making it easier to interact, see each other's posts and chat anytime. You can view and manage everything in Me → Following/Followers.

There are two main ways to start a chat on Xiaopai:

1. Through Signal (free and unlimited): pick up someone's signal and reply, or have someone reply to yours. Once either of you confirms the conversation, you can DM right away, with no limits and totally free!

2. Message from their profile (Premium only): if you spot someone you really like on Discover or on their profile, Premium members can tap Message on their profile to start a conversation, with a daily allowance of chats they can start.

To protect the community from mass messaging and keep conversations meaningful, there's a daily limit on starting DMs directly from someone's profile.

· The higher your Premium level, the more chats you can start each day (check your exact allowance in Premium; it resets automatically at 00:00 every day).

Tip to skip the limit: chats started by replying to each other through Signal don't count toward this limit at all and don't use up your allowance, so try Signal to meet new people!

Of course! Without Premium, you can still easily reach out through Signal:

· Option 1: send a signal saying what you want to talk about or who you're looking for. Once someone who clicks with you replies, you can chat as much as you like.

· Option 2: browse and pick up other people's signals every day. If one catches your interest, reply directly. Once they confirm, a DM opens right away.

Chats started through Signal are completely free, with no message limits!

Open your chat with them and tap the top-right corner to open Chat info (or tap ... in the top-right of their profile), then choose Add a note to add a custom name.

Aliases are only visible to you. Changing or removing one won't notify the other person.

Close relationships are a special Xiaopai feature for you and the friends you share everything with (like your best friend, bro or bestie).

Once you're bound, both of your profiles and profile cards show an exclusive relationship badge and a sweet tag.

· How to bind: use a relationship card redeemed in the Points shop (like a Bro card or Sis card) to send them an invite. Once they accept, you're officially bound.

· How to unbind: either of you can request to end it anytime in Me → Close relationships.

If someone hasn't replied yet, try not to stress:

1. They may be busy with work or school, or have push notifications off. It doesn't necessarily mean they've seen your message.

2. Fill out your profile and post about your daily life to show the real, lively you. It makes you more appealing.

3. Respect their pace: if you've said hi several times with no response, it's time to meet someone new. Messaging over and over may bother them and could be flagged as harassment.

Want them to notice you? A gift is the most direct way.

· A real surprise: when you send a gift, a special animation plays on their screen. Way more sincere than a plain Hey, you there?;

· Boost their popularity: their popularity score goes up by the gift's value in coins, and they move up the Popularity ranking (there's a daily cap on how much one person's gifts can add to someone's popularity);

· A keepsake: your gift shows up on the gift wall on their profile;

· Get closer: once you've linked as a close relationship, the gifts you send each other add up as intimacy points.

There are three ways to get gifts:

· Buy with coins: open the gift panel in a chat, pick one and send it. You can top up coins in Me → Wallet;

· Redeem with points: check in daily to earn points, then redeem gifts in the Points shop. Redeemed gifts go to the Backpack in your gift panel;

· Events: gifts from official events also land in your Backpack.

Sending gifts from your Backpack doesn't cost any coins, and they come with the same effects and popularity boost.

All the gifts you receive show up on the gift wall on your profile, so everyone who visits can see them.

Prefer to keep them private? You can turn off the gift wall in Profile decor.

Yes. Go to Me → Settings → Notifications and turn off Gift sounds & vibration. You'll still see the animation when you get a gift, but there's no sound or vibration.

Also, if your phone is on silent or Do Not Disturb, gifts won't make a sound anyway.

Turn on location access, then go to Discover → Nearby to see active people closest to you, sorted from nearest to farthest.

You can check out their profile and posts, say hi, or start chatting.

Privacy: we only show an approximate distance range and never reveal your exact location. Don't want to show up in other people's Nearby list? Go to Settings → Privacy settings and turn on Hide my distance.

The distance in Nearby is a rough range (like within 500 m, or 2 km), based on the network location of you and the other person the last time each of you opened the app. It never reveals anyone's exact coordinates or location.

If they haven't opened the app recently, you may see the distance from when they were last active.

On Discover or in the search bar, enter their nickname or Xiaopai ID / user ID and tap Search to go to their profile.

Can't find them? It could be because:

· The nickname or user ID was typed wrong;

· They've turned on an anti-harassment / hidden profile mode in their privacy settings;

· Their account has an issue or has been deleted.

Popularity showcases the most charismatic and active people in the community, with daily, weekly and monthly rankings.

How to boost your popularity:

Likes, comments and shares on your posts, gifts from friends, and lively replies to your signals all add to your popularity score. People at the top of the ranking also get an exclusive ranking badge and a glow around their profile photo!

Badges celebrate your growth and achievements on Xiaopai! There are lots of fun ones:

· Activity: check-in streaks, total posts, signal pro and more;

· Social: friends made, likes and gifts received, close relationships formed and more;

· Status: identity verification badge, Premium / Premium+ status badges and more.

Go to Me → Badges to see what unlocks each badge and your current progress. Once you hit the goal, the badge lights up and is equipped for you automatically!

If you've decided to leave Xiaopai, you can request account deletion in Me → Settings → Account & security → Delete account.

How deletion and the cooling-off period work:

1. After you submit the request, you get a 7-day cooling-off period. If you change your mind during that time, just log back in and your deletion request is canceled.

2. Once the 7 days are up, all your profile info, posts and chat history are permanently deleted or anonymized and can't be recovered. Please make sure you've taken care of anything in your account before deleting it.

· Within the 7-day cooling-off period: yes, anytime! Just log back in with your phone number and the deletion request is canceled automatically. All your data and profile info stay exactly as they were.

· After the 7-day cooling-off period: your account is permanently deleted and your data anonymized. Your profile, posts and chat history can't be restored. You can sign up again with the same phone number, but it will be a brand-new account.

If you have a new phone number, you can switch it in Me → Settings → Account & security → Change phone number.

Follow the prompts to verify with your old number (or a security check), then enter your new number and the verification code. Your friends, Premium benefits and chat history all stay with your account.

If your old number is no longer active and can't receive codes, contact live support and we'll verify your identity and switch the number for you manually.

If your SMS verification code isn't coming through, try these steps:

1. Double-check that you entered the right phone number.

2. Check whether your phone has an SMS blocker or spam filter on, has an unpaid balance, or is in airplane mode.

3. Wait 60 seconds, then tap Resend.

4. If it still doesn't arrive after a few tries, your carrier's SMS service may be busy. Wait a few minutes and try again, or contact live support for help.

If you can't log in, find your situation below:

· Not getting the verification code: check the verification code troubleshooting tips, or check your network connection.

· Told your account is banned or restricted: the login screen shows the exact reason and how long it lasts. If you think it's a mistake, tap Submit appeal.

· Network error or blank screen: check your network or update to the latest official version.

For anything else, contact live support anytime and include your phone number so we can find your account quickly.

To keep matching real, genuine and fair, your gender can't be changed by yourself once it's confirmed at sign-up.

If you picked the wrong one by accident, go to Me → Customer Support, explain what happened and provide some simple verification info. Our support team will help you fix it as soon as possible.

Identity verification is the foundation of a real, safe and trustworthy community:

1. Keeps bad accounts out: it helps prevent fake accounts, romance scams and other fraud, so everyone can feel confident they're meeting real people.

2. Unlocks more features: some features (like high-limit social features and higher-risk interactions) require verification.

Your privacy comes first: your verification info is only used for legally required checks, is stored with strong encryption, and is never shown or made public to any other user.

Once you're verified, you get these perks:

Trusted badge: a gold Verified badge on your profile, which makes you stand out and gets more replies when you say hi.

Meet more people: you can now say hi directly to users who only accept interactions from verified users.

More Trust score buffer: verified users get +10 on their Trust score cap (more room for mistakes) and are far less likely to be wrongly flagged by our risk system.

Priority support: appeals and feedback from verified users get priority handling when there's a report or account issue.

When you change your profile photo, name or bio, or upload photos to your album, an automatic safety review starts right away:

· Most content is reviewed and goes live within a few seconds to a few minutes.

· If it needs a manual review, our team usually finishes within 1 hour (it may take a bit longer during busy nighttime hours).

Until it's approved, your old profile info stays visible as usual, so nothing changes for you in the meantime!

To protect your account and chat privacy, Xiaopai follows a one-device login rule: an account can only be logged in on one phone at a time.

When your account logs in successfully on another phone, the current device is safely logged out.

Heads up: if this wasn't you, your phone number or verification code may have been exposed. Log back in right away and check your linked accounts in Account & security!

Get Xiaopai Premium or Premium+ to unlock exclusive perks:

· More signals: pick up 50 to 110 signals a day, or unlimited with Premium+;

· Message from profiles: no need to wait for a signal reply. Start a DM straight from someone's profile;

· Edit posts: edit your recent posts after they're published;

· Invisible and privacy perks: visit profiles invisibly, hide your online status and hide read receipts;

· Stand out: a Premium crown badge across the app, a colored nickname and an entrance effect;

· Bonus experience: members get extra experience every day they check in (Premium +2 / Premium+ +5) to level up faster;

· Higher Trust score cap: +10 to your Trust score cap for extra protection.

Getting Premium is quick:

1. Go to Me → Premium;

2. Choose a plan (monthly, quarterly, yearly or auto-renewing monthly);

3. Pick a payment method and pay. All perks are activated instantly!

If the page doesn't refresh after a successful payment, try restarting the app, or contact live support with your order number.

Under Apple's rules, your first Premium purchase on an iOS device goes through Apple ID in-app purchase (IAP) by default.

Common fixes:

1. Check that your Apple ID has enough balance and your connection is stable;

2. If in-app purchase keeps saying it can't connect or the payment is declined, contact live support and explain what's happening. Once they've helped you, you'll be able to pay with WeChat Pay or Alipay in Premium;

3. Existing members can renew with WeChat Pay or Alipay directly.

Before you request a refund

1. Activation delays: on some devices or networks, Premium may take a moment to kick in. If it hasn't yet, wait a bit or try restarting the app;

2. What can be refunded: this is a virtual digital service, so purchases generally aren't refundable except in special cases. We only accept refund requests for a first-time purchase, made within 7 days;

3. Account safety: after a refund, we may restrict or block accounts involved in abusive refunds or violations. To delete your account, go to Me → Settings → Account security → Delete account.

How to request a refund

· WeChat Pay / Alipay / QR code payment:

Tap Contact us below and send us the following in the app. We'll process it as soon as we've verified it (usually within 1 to 7 business days):

① A screenshot of the order (showing the order number, payment time and amount; find it in Me → Wallet → Billing details);

② Your payment method (WeChat Pay / Alipay / QR code);

③ Why you're requesting a refund.

· Apple in-app purchase (IAP):

Due to Apple's rules and payment settlement, App Store purchases must be refunded through Apple.

How: open your phone's Settings → tap your Apple ID at the top → Media & Purchases → View Account → Purchase History → Report a Problem, and submit your request. Apple will review it and issue the refund.

You're only charged automatically if you chose an auto-renewing monthly plan when you bought it. Regular one-month, three-month and one-year plans simply end when they expire. We'll never charge you without your consent.

How to turn off auto-renew anytime:

· iPhone: open Settings → tap your Apple ID at the top → Subscriptions, find Xiaopai Premium and tap Cancel Subscription;

· WeChat Pay: in WeChat, go to Me → Services → Wallet → Payment Settings → Password-free payments / Auto-deduct, find Xiaopai and turn it off;

· Alipay: in Alipay, go to Me → Settings → Payment Settings → Password-free payments / Auto-deduct, find Xiaopai and cancel.

(After you turn it off, your current Premium period stays fully active until it ends.)

Coins are Xiaopai's in-app currency, mainly used to send gifts in chats and interactions and to try special interactive items.

Topping up and checking your balance:

Go to Me → Wallet, choose an amount, and top up with WeChat Pay or Alipay. Your wallet shows your Pai Coin balance and every transaction in real time.

Your Premium level (VIP1 to VIP7) is based on your experience. The higher your level, the more daily signal pickups and chat perks you get!

How to earn experience:

1. Buying or renewing Premium: you get 10 experience for every ¥1 you actually pay;

2. Member check-ins: as a member, you get bonus experience every day you check in (Premium +2 a day, Premium+ +5 a day).

In Premium, you can see your current level, compare perks, and check how many experience you need to level up.

Heads up: experience only raise your Premium level. The points you get from daily check-ins are for redeeming free items in the Points shop. The two are completely separate!

Three currencies, three jobs:

1. Coins: you top them up and use them to send gifts and pay for features;

2. Diamonds: gift earnings. If you're eligible for earnings, you get Diamonds when you receive gifts, and you can exchange them for coins in your wallet;

3. Points: free from daily check-ins, used in the Points shop to redeem item cards and chat gifts, or to make up a missed check-in.

Premium-only privacy features (invisible visits, hidden online status and hidden read receipts) are automatically turned off when your Premium expires.

If you renew, we won't switch them back on for you, out of respect for your latest preferences. Just go to Settings → Privacy settings and turn them on again.

Premium is tied to your Xiaopai account, not your phone or operating system!

Whether you get a new phone or switch from iPhone to Android, just log in to the same Xiaopai account and all your perks, your level and your experience will be there.

Note: if you set up auto-renew through Apple in-app purchase, you'll still need to cancel it in your Apple ID subscription settings on an Apple device, even after switching to Android.

Points are a free perk for active Xiaopai users. Just check in every day to collect them.

1. Redeem items in the Points shop:

· Item cards: Bro card / Sis card (1,000 points each) to bind a special close relationship; Nearby trial card (300 points) for limited-time access to Nearby.

· Chat gifts: Secretly Watching, Let's Chat, Travel Together. Redeemed gifts go into your gift Backpack, and you can send them in DMs without spending coins.

· Each item can be redeemed up to 5 times per month.

2. Make up missed check-ins: for any day you missed in the last 30 days, spend 30 points per day to make it up and keep your streak going.

Points can only be used in the app and can't be transferred or cashed out.

In the app, tap Me → Check-in, then open the Points shop.

Browse the item cards you like (such as the Bro card, Sis card or Nearby trial card). If you have enough points, tap Redeem now and it lands in your account instantly, ready to use from your assets or in the related feature.

Yes! Xiaopai has a handy make-up system:

· Free automatic make-up (bonus): if you actually opened and used the app on the day you missed but just forgot to tap check in, we'll fill in that check-in for you automatically, free of charge.

· Make up with points: if you really didn't log in that day, tap the missed date on the check-in calendar. Each make-up costs just 30 points (you can make up any missed day from the last 30 days).

Nope! They're two separate systems:

· Check-in points (free perk): for everyone. You earn them by checking in daily and interacting, and use them to redeem items in the Points shop for free and to make up missed check-ins.

· Membership experience / XP (Premium levels): for members only. Mainly earned by getting or renewing Premium (amount paid × 10) and by checking in daily as a member (Premium +2 / Premium+ +5). XP raises your level from VIP1 to VIP7 and unlocks more perks.

In short: points get you free rewards, and XP levels you up for more perks.

To keep things safe, respectful and real, everything shown publicly in the community (including signals, posts, profile photos and bios) goes through a safety review.

If your content contains unrecognized words, sensitive info or images, it automatically goes into a quick second review.

Most content is reviewed within a few seconds to a few minutes. Hang tight!

To keep everyone safe, we strictly prohibit:

1. Porn, vulgar nudity, sexual innuendo, or anything involving sexual transactions;

2. Ads, marketing and scam traffic-drawing (like pushing people to add you on WeChat or QQ, fake side jobs or order-brushing, fake investments, gambling links, etc.);

3. Personal attacks, insults, defamation, trolling, or violating others' privacy;

4. Anything harmful involving minors, or any illegal content.

Help us keep the community friendly. See the Community Guidelines for details.

If your content was removed, it usually broke our community safety rules (for example, off-platform solicitation, sensitive or vulgar content, ads, or a valid report from another user).

When we take action, we'll send you a notification right away explaining why. If you think we got it wrong, tap Appeal in the notification and our team will review it again.

Of course! If you think the review got it wrong, you can appeal in either of these ways:

1. Tap Appeal in the notification about the rejection or violation;

2. Go to Me → Help Center → Bans & appeals and submit your explanation with any supporting screenshots.

Our safety team will review it by hand within 24 to 48 hours. If it was a mistake, we'll restore your content and correct your records right away.

· Automated review: most text, posts and profile info are reviewed and published automatically within a few seconds to 1 minute;

· Manual review: content that needs a second look by a person is reviewed within 24 hours (usually within 1 to 2 hours).

You can keep browsing and using everything else while you wait.

Your Trust score goes down if you post content that breaks the rules (like sexual or vulgar content, ads that pull people off the app, or scams), harass others in DMs, or get reported by multiple users and our team confirms the report after a manual review.

If you use Xiaopai normally, make friends respectfully and share your life genuinely, your Trust score stays at full marks and won't be affected at all.

Your Trust score reflects your account's health and reputation in the community. The base maximum is 100.

If you use the app normally and treat people kindly, you'll stay at the full score. Points are only deducted for content violations or valid reports.

Where to see it:

Go to Me → Trust score to see your current score, status level, score cap, and a full history of deductions and recoveries.

We give active, trusted users a Trust score cap boost:

· Complete identity verification: +10 to your cap.

· Get Premium: another +10 to your cap while your membership is active.

Your cap can go as high as 120!

Why it matters: a higher cap gives you more buffer for mistakes. The restriction thresholds are fixed (like 80 and 60), so the higher your cap, the better your account can absorb deductions.

Points are only deducted for clear rule violations:

1. What affects deductions: how many points you lose depends on how serious the violation is (minor / moderate / severe), where it happened (public posts on Discover count more than private settings), and who flagged it (violations confirmed by an admin are treated the most strictly).

2. DM protection: everyday conversations in direct messages are mainly handled with sensitive-word reminders, and automated checks there usually don't deduct Trust score.

You can see the exact reason and related event for every deduction on your Trust score details page.

To protect the community, a low Trust score triggers restrictions in stages:

· Below 80 (read-only): you temporarily can't create posts, comment, pick up new signals, edit your profile or take other write actions. Browsing isn't affected.

· Below 60 (muted, no uploads): on top of the above, you temporarily can't send direct messages or upload photos, videos or other media.

· Below 40 (manual review): your account goes into an in-depth manual safety review, and all features are paused during the review.

Tip: your Trust score page clearly shows which range you're in and how many points you need to lift the restrictions.

Your Trust score is settled automatically every day, and you can recover points through your activity in three ways:

1. Check in daily: checking in earns you base recovery points.

2. Interact positively: like, leave a kind comment or vote in a poll on Discover (any one counts) to activate the interaction recovery bonus for that day.

3. Recover over time: as long as your account is in good standing and active, you get a daily recovery amount over time.

Streak bonus: the more days in a row without violations, the faster you recover each day! After a violation, there's a 1-day freeze, then recovery starts automatically.

Your score does recover naturally over time while you're away, but very slowly. If you want restrictions lifted fast and your full score back, log in regularly, check in daily and interact kindly. That helps you recover several times faster and lifts restrictions automatically!

The DM and upload restrictions (triggered below 60) don't have a fixed countdown. As soon as your Trust score is back above 60, they're lifted automatically!

After the daily score settlement, we check automatically. Once you reach 60, DMs and uploads are restored right away, with no need to apply manually.

If you're just a few points short of a threshold, verifying your identity or getting Premium can lift restrictions instantly!

How it works: identity verification and Premium each raise your Trust score cap by 10 points. For example, if you're at 75 (in the below-80 restriction range), getting Premium raises your cap by 10 and your actual score jumps to 85, putting you over the 80 line and lifting the restriction right away.

(If you've lost too many points and the boost still isn't enough to reach the threshold, the page will tell you exactly how many more points you need.)

A Trust score reminder is a friendly heads-up that your score has changed and you're getting close to the next restriction threshold.

When you get one, all your features still work normally. Just be a little more careful about what you post, and keep checking in and interacting positively to stay in the healthy range.

On your Trust score page, tap Details to see the time, context and violation type for every deduction.

· If you're currently restricted and think the call was wrong: tap Appeal in the restriction pop-up or notification. Our safety team reviews it by hand, and if it was a mistake, we'll give your points back and lift the restriction right away;

· If you just want to know why points were deducted: contact live support and an agent will walk you through it.

Accounts are usually banned for crossing serious community safety lines, such as posting seriously illegal or sexual content, repeatedly luring users into romance scams, investment or part-time job fraud, mass-registering bot accounts, or being reported by multiple real users and confirmed by our team.

The notice you see when opening the app shows the exact reason and how long the ban lasts. If you think it's a mistake or your account was hacked, tap Submit appeal to request a manual review.

Submitting an appeal is quick:

1. Tap Submit appeal on the ban notice screen or in the Help Center.

2. Describe how you use your account and when the issue happened, and upload any supporting proof or screenshots (like proof your account was hacked or that it wasn't you).

Tip: clearly and objectively explaining what happened gets reviewed and approved much faster than just saying "I didn't break any rules"!

Once you submit an appeal, our safety team completes a full manual review within 24-48 hours. You can follow the progress and result in your appeal history.

· If the review finds it was a system mistake or something unusual, the ban is lifted right away and all your account benefits are restored.

· If the review confirms a serious violation, the original decision stands to keep the community safe. Submitting the same appeal again won't speed things up, so please wait for the result of your first review.

You might not be able to post for one of these reasons:

1. Temporary mute: you were temporarily restricted for posting something mildly inappropriate recently. It lifts automatically when it expires.

2. Low Trust score: posting is temporarily restricted when your Trust score drops below 80. Get it back to 80 or above and it's restored automatically.

3. Daily limit reached: features like Signal have a daily posting limit, which resets at 00:00 the next day.

The pop-up you see when posting fails explains the exact reason, so you'll know which one applies.

Remember: when meeting people online, your personal and financial safety always comes first!

1. Never send money: if someone you just met asks for money for any reason (investment tips, part-time order-boosting gigs, an urgent loan, a deposit for a local date, clicking a mysterious outside link, etc.), it's 100% a scam.

2. Save evidence and report: screenshot your chat and their profile right away, then go to their profile, tap Report → Fraud, and upload your evidence.

3. Block them right away: after reporting, block them to cut off all contact.

If you've already sent money and lost funds, call the police at 110 immediately!

Reporting on Xiaopai is easy:

· Report a user: on their profile or in your chat with them, tap the ... menu in the top-right corner and choose Report.

· Report a post or comment: tap the ... in the top-right of the post or comment and choose Report.

Pick the reason (like sexual content, fraud, harassment, or ads that pull people off the app) and upload screenshots of the chat or content. Our safety team will step in quickly.

We take every report seriously:

Our safety team usually reviews reports within 24 hours. You can follow the progress and result in Me → My reports.

Privacy note: to protect user privacy, we'll tell you whether the report was confirmed and whether action was taken against the content, but we won't share private details about the other account.

On Xiaopai, you always have the right to shut down anything that makes you uncomfortable:

1. Block in one tap: tap ... in the top-right of their profile or your chat and choose Add to Blocked. Once blocked, neither of you can view each other's profile, send messages, or see each other in Discover.

2. Report them: if they're seriously abusive or harassing, we recommend tapping Report as well. Once we verify it, we'll take strict action against the account.

· To block: on their profile or in your chat, tap the ... menu in the top-right and tap Block to add them to your Blocked right away.

· To unblock: go to Me → Settings → Privacy settings → Blocked, find the person and tap Unblock to interact normally again.

Xiaopai is a social app for adults aged 18 and over, and doesn't offer services for meeting strangers to minors.

If a minor uses the app under a guardian's supervision, Teen mode must be turned on.

If you see someone in the community who seems to be a minor, or someone posting harmful content, report it anytime. Once verified, we'll take protective action right away.

They're for different things:

· Report (for rule violations): use it when you see clear violations like scams, sexual or vulgar content, ads and marketing, or personal attacks. Our safety team will review it and penalize the account with Trust score deductions, muting or a ban.

· Not interested (for your own preferences): use it when the content doesn't break any rules but just isn't your thing. We'll show you less like it, and the other person won't be notified or penalized in any way.

When someone visits your profile, it shows up in Visitors so you know who's been checking you out. Likewise, when you visit someone else's profile, you leave a footprint too.

Invisible browsing for members: Premium / Premium+ members can turn on Invisible mode in Settings → Privacy settings. With it on, you can visit other profiles without leaving any trace.

Go to Me → Settings → Privacy settings and turn on Hide my distance.

Once it's on, others won't see your distance on your profile or posts, and you won't appear in the public Nearby list, keeping your location private.

Yes. Xiaopai takes your privacy seriously:

1. Encrypted transmission and storage: all DMs are sent over bank-grade encrypted channels and are never disclosed or sold to any third-party commercial organization.

2. Fraud prevention and compliance: only when we receive a clear user report or a major anti-fraud alert is triggered, and only after strict permission review by our safety team, do we pull the relevant conversation context to investigate and determine responsibility. Everyone else's private conversations stay private.

You can manage all your personal content anytime:

· Edit or delete your photo album and tags: go to Me → Edit profile to delete or replace them.

· Delete past posts: open the post, tap the ... menu and choose Delete.

· Erase all your account info: go to Settings → Account & security to delete your account.

In the app, tap Me → Settings → About Xiaopai to read the latest Privacy Policy, User Agreement, Personal Information Collection List and Third-Party Information Sharing List anytime.

Xiaopai strictly follows applicable laws and regulations and only collects what's necessary:

· Basic required info: when you sign up, we only need your phone number to verify your identity and keep your login secure.

· Info you choose to share: your profile photo, nickname, gender, birthday, social tags and so on. You decide whether to fill them in and show them.

· Service info: device model, system logs and similar data, used only to keep your account secure, troubleshoot crashes and review content.

See the Personal Information Collection List for full details. The purpose of every item is laid out openly.

Absolutely not. Xiaopai never sells, rents or improperly shares any of your personal information with third-party advertisers or unrelated organizations.

We only use SDKs from fully licensed, compliant service providers when they're needed for core features (like sending SMS verification codes, WeChat Pay / Alipay checkout, offline push notifications and cloud image moderation), and we only share the minimum data that feature needs. See the Third-Party SDK List for the full list of providers.

Location access is only needed for location-based features like local Signals in your city and Nearby.

Saying no won't stop you from using the app:

Without location access, you can still send signals, browse Discover, chat in DMs, join topics and use every other basic feature. You just won't see distances to people nearby. You can turn it on or off anytime.

We only ask for a permission when you actually need it:

· Photos/Camera: to upload your profile photo, share photos in posts, or send pictures in DMs.

· Microphone: to record and send voice signals or voice messages in chats.

· Notifications: to let you know right away when someone replies or you get a new DM.

Declining a permission only affects that specific action. The rest of the app works as usual.

Yes! Go to Me → Settings → Privacy settings and turn off Personalized recommendations.

Once it's off, Discover and Signal recommendations will no longer be tailored to your browsing history and interactions, and will show content in a general order instead (recommendations may feel less relevant to you).

Premium / Premium+ members get exclusive invisibility perks:

Go to Me → Settings → Privacy settings, where you can turn these on anytime:

· Hide online status: others won't be able to see when you were last active.

· Hide read receipts: when you read someone's message in a DM, they won't see a Read mark, so chatting feels more relaxed.

Your identity verification info is protected with the highest, financial-grade level of security:

1. It's stored with strong one-way encryption in a separate, isolated secure database.

2. No other user can ever see your real name or ID number. Your profile only shows an official gold verified badge.

3. Your verification info is only used to check against authoritative public security records and to meet national compliance requirements, and is never used for any other commercial purpose.

After you request account deletion and the 7-day cooling-off period passes, your account is officially deleted:

Your profile photo, profile info, posts, follow relationships and DM data will be permanently deleted or fully anonymized, and the account will no longer exist.

(Transaction records and basic network security access logs that we're legally required to keep will be securely isolated and stored for the legally required period, then automatically destroyed.)

The Privacy Policy is the legal basis for providing you with a safe, compliant social service, so you need to agree to it before you can sign up and log in for the first time.

If you want to withdraw your consent later, you can:

1. Go to your phone's Settings → Permissions and turn off non-essential permissions like photos and location.

2. Turn off personalized recommendations in the app's Privacy settings.

3. To withdraw all permissions completely, request to delete your account in Account & security.

Xiaopai is built for adults. To protect the wellbeing of minors, we offer a full Teen mode:

Go to Me → Settings → Teen mode, tap to turn it on and set a separate passcode.

Once it's on, social interactions are automatically limited and Nearby, tipping and top-up features are hidden, giving teens a clean, healthy space online. You'll need that passcode to turn Teen mode off.

If you're not getting push alerts for new messages or replies, try these quick checks:

1. Check your phone's permissions: open your phone's Settings → Notifications → Xiaopai and make sure Allow Notifications and lock screen/banner alerts are on.

2. Check your in-app settings: in Xiaopai, go to Me → Settings → Notifications and make sure notifications are turned on.

3. Stop Android from closing the app: some Android phones (Huawei, Xiaomi, OPPO, vivo) automatically clear background apps. In your phone's Battery / Auto-launch settings, add Xiaopai to the allow list for both auto-launch and high background power usage.

If you don't want to hear from a certain contact for a while:

· Open your chat with them, tap the top-right corner to open Chat info, and turn on Mute notifications.

· Or, in your chat list, long-press (or swipe left on) their conversation and choose Mute.

Once muted, their messages won't play a sound or show a banner, but they'll still be saved in your chat list as usual.

Yes! If you don't want banners popping up at the top while you're browsing posts in the app:

Go to Me → Settings → Notifications and turn off In-app banner alerts. After that, new messages only show a red dot on the bottom bar, with no banner at the top.

If a message fails to send (you'll see a red exclamation mark), here's what might be going on:

1. Unstable connection: check that your Wi-Fi or mobile data is working.

2. The other person has added you to their Blocked, or has deleted their account.

3. Low Trust score: if your Trust score is below 60, sending DMs is temporarily restricted. Go to Me → Trust score to check your status.

4. Waiting on a Signal reply: with some people you've just met, you both need to confirm a reply through Signal once. After that, you can send unlimited text, photos and voice messages.

There are two types of notifications:

· System notifications (official announcements and safety): app updates, event announcements, review results, Trust score changes and appeal updates. These affect your account, so keep an eye on them.

· Activity notifications (social interactions and likes): likes and comments on your posts, new followers, and gifts you receive.

You can turn each type on or off separately in Settings → Notifications.

To keep things peaceful at night or while you rest, Xiaopai supports scheduled Do Not Disturb:

Go to Me → Settings → Notifications → Quiet hours, turn it on and set the time range you want (for example, 23:00 to 08:00 the next morning).

During that time, the app stays silent with no vibrations or pop-ups, and all your messages wait in your chat list until you wake up.

Our official website is https://xiaopai.vip

There you can download the latest official version of the app for iOS and Android, catch up on new feature announcements, and find official events and safety guides. Bookmark it so it's always handy!

Staying up to date gets you the newest features first, plus smoother, more stable performance:

· iPhone (iOS): open the App Store, search for Xiaopai and tap Update, or tap the update prompt when it shows up in the app.

· Android: tap Update now when you see a new version notice in the app, or download the latest installer from our official website (https://xiaopai.vip) and install it over your current version.

If the app crashes, lags or occasionally shows a blank white screen, try these three steps:

1. Update to the latest version: many compatibility issues and known bugs are already fixed there.

2. Clear your local cache: go to Me → Settings → Storage and tap Clear cache.

3. Send us feedback: if it still happens, go to Me → Help Center → Feedback and describe the problem with screenshots. Basic diagnostic logs are attached automatically, and our tech team will look into it ASAP.

Xiaopai keeps growing thanks to your honest suggestions!

Go to Me → Help Center → Feedback, choose Feature suggestion, and tell us about the new features you'd love, ideas for improvement, or anything that bugs you.

Our product and ops teams review every suggestion, and if yours gets adopted, you could get some cool merch or a Premium gift!

We'd love to work with great creators, brands and collaborators:

· Chat with us: go to Me → Customer Support and leave a message saying "Partnership" or "Content submission". Our support team will connect you with the right person.

· Leave your details: submit your proposal and contact info through Feedback, and we'll reach out within 1-2 business days.

Over time, photos, videos and post previews you receive get cached on your phone.

Go to Me → Settings → Storage and tap Clear cache to free up space in one tap.

Don't worry: this only removes temporary files downloaded to your phone. Your text chats and cloud history are never deleted, and older photos will reload automatically when you view them again.

Inviting friends to Xiaopai is easy:

Go to Me → QR card, where you'll find your personal profile card poster and a link to share your profile.

Share it to WeChat or WeChat Moments in one tap, or save the poster and send it to friends. They can scan the code or tap the link to open your profile, follow you and start chatting! If they don't have the app yet, the page will guide them to the app store to download it.