Xiaopai Help Center

Tap "Filter" at the top right of your Inbox to filter by age, city, and interests. If someone doesn't interest you, swipe left to delete; to never see them again, block them from their profile.

To prevent harassment and maintain chat quality, free users have a daily limit for initiating chats. Chats started via Signal replies do not count against this limit; subscribe to Premium for more chat opportunities.

If no new Signals are available, you may have reached today's pickup limit, or your filters (such as age or city) may be too strict. Try expanding your filters or check back later.

They might be offline or have do-not-disturb on. Please remain polite and avoid sending spam. If they have blocked you or closed the chat, messages will not be delivered.

Go to "Me - My Signals", locate the Signal, and tap Delete. It will no longer be recommended to others, but existing replies will remain in your inbox.

New posts undergo an automated safety review, usually taking 1-3 minutes. Posts containing external contact info, ads, or sensitive terms are restricted from recommendations. Try sharing authentic moments with relevant topics.

Go to "Me - My Posts" and tap "···" at the top right to delete it. To maintain compliance and review accuracy, posts cannot be edited once published. If changes are needed, please delete and repost.

In "Settings - Privacy", find "Post Visible Range" and select 3 days, 6 months, or All. Posts outside this range will be hidden from others, while you can always see all your posts on your profile.

Tap "···" at the top right of the post and select "Not Interested" to reduce similar recommendations. If the post involves scams, harassment, or violations, tap "Report" and we will review it promptly.

Distance shown is approximate and never reveals your exact location. If you prefer not to show your distance, disable "Show My Distance" in "Settings - Privacy".

Gifts appear immediately in chat and are added to the recipient's backpack. Tap the gift panel in chat or check "Me - Wallet Records" to see sending and receiving logs.

Please check that your phone number is correct, network signal is good, and messages are not blocked by spam filters. If you still don't receive it after 60 seconds, try again later or contact support.

Go to "Me - Settings - Account Security", tap "Phone Number", and follow the prompts to verify your identity before binding your new phone number.

An account can only be active on one device at a time. Logging in from another phone logs out the previous device. If this was not you, log in immediately to change your password or contact support.

Ensure notification permissions are enabled in system settings and inside the app under "Settings - Notifications". Android users should also allow background running and autostart.

Go to "Settings - Account Security - Delete Account". There is a 7-day cooling-off period; logging back in during this time cancels deletion. After 7 days, your account and all data are permanently removed.

Purchases usually activate immediately. If not shown after 5 minutes, restart the app. For Apple purchases, tap "Restore Purchases" in Premium Center. If unresolved, contact support with your payment receipt.

Due to App Store rules, iOS uses Apple In-App Purchase by default. If in-app purchase fails or cannot connect, please contact support for alternative options.

For WeChat Pay or Alipay, contact customer support with your order number. For Apple In-App purchases, request a refund via reportaproblem.apple.com per Apple policy. Associated perks or coins will be deducted upon refund.

Auto-renewal only applies to recurring plans. On iOS, manage it via iPhone "Settings - Apple ID - Subscriptions". On WeChat or Alipay, cancel under "Auto-Debit Services" in payment settings.

Yes. Memberships and coins are tied to your account, not your physical device. Log in to the same account on your new device and all perks will be available.

Posts and signals undergo automated safety checks, usually completed within 1-3 minutes. Peak periods or long voice clips may take slightly longer. Please be patient.

Violations such as sharing low-quality spam, external contact info, harassment, fraud, or confirmed user reports will deduct credit score. Severe violations lead to suspensions.

Low credit scores restrict initiating chats and reduce post exposure. Maintain positive interactions and good conduct, and your score will recover over time. Real-name verification also boosts trustworthiness.

Tap "Submit Appeal" on the ban notice or in Help Center, provide your explanation, and upload supporting screenshots. Support reviews appeals within 24 hours.

Appeals are reviewed within 24-48 hours. Results will be updated on the appeal page. Submitting identical appeals repeatedly does not speed up the process.

Any requests for money, investment schemes, part-time tasks, or moving off-platform are high-risk scams! Stop all contact immediately, never send money, and tap "Report & Block" on their profile.

Go to their profile, tap "···" at the top right, and select "Block". They will no longer be able to message you or view your profile. If rules were broken, please also tap "Report" with screenshots.

In Stealth Mode, your profile is hidden from everyone, and your Signals are paused from recommendations and search. Turn off Stealth Mode to resume normal social discovery.

ID verification data is strongly encrypted and never displayed to other users or third parties. It is strictly used for fraud prevention and legal compliance. Chats are transmitted securely.

First update to the latest app version and clear cache in "Settings - Storage". If issues persist, submit a report in Feedback Center; diagnostic info will be attached automatically to help us fix it.